Great West Casualty Company Blog

Subscribe to our Blog
Entries related to: operations-personnel

Ask Safety: Where Can I Get DOT Compliance Materials?

Read Post

Employee Fatigue is a Risk That Can be Managed

Sleep apnea, restless leg syndrome, and insomnia are just a few sleep disorders that affect all employees, not only truck drivers. According to the National Safety Council (NSC), fatigue is a factor in 13 percent of workplace injuries, and “43 percent of Americans admit they may be too tired to function safely at work.” For motor carriers, a great deal of emphasis is placed on driver fatigue – and rightly so – but fatigue-related crashes and injuries are just part of the risk. Fatigue affects cognitive performance (i.e., short-term memory loss, concentration, etc.), work performance (i.e. decreased productivity, errors, etc.), personal health (i.e., depression, obesity, cardiovascular disease, etc.), and carries financial consequences such as increased health care costs.
Read Post

What Message Is Your Driver Screening Sending to Applicants?

With driver turnover being an issue for most motor carriers, coupled with the lack of new talent entering the industry, screening applicants remains critical to a motor carrier’s long-term success. Grossly mistaken are those companies clinging to the old-school mentality that simply filling an empty seat with a warm body will solve their driver shortage problem. In reality, motor carriers are likely contributing to their revolving door dilemma by hiring drivers who are prone to job hopping, have a history of risky behaviors (i.e., crashes and injuries), or simply do not mesh with their company culture.
Read Post

Ask the Physical Damage Claims Adjuster

WHAT TOWING RISKS EXIST IF MY TRUCK IS IN AN ACCIDENT AND I HAVE SPLIT COVERAGES? Having a driver involved in a crash is stressful in itself, but motor carriers may compound a bad situation if their liability, physical damage, and cargo coverages are split between multiple insurers. Splitting coverages invites confusion and communication breakdowns between parties involved. As a motor carrier anxiously awaits resolution of the claim, the disjointed parties involved must determine who has coverage for each claim and what the policy limits are, and then coordinate clean up, towing, salvage, and storage of cargo, to name a few tasks. Having one insurer handling all aspects of the claim is ideal. Avoiding split coverages for your operations can reduce the risk of unnecessary delays and inflated claim costs, and better protect the motor carrier from future litigation.
Read Post

What to Do If a Load Is Rejected

A load can be rightfully rejected for several reasons, such as the goods were not delivered at the agreed-upon time or shifted in transit and were damaged. When a load is wrongfully rejected by the consignee, such as rejecting the load due to alleged temperature abuse, missing seals, etc., this can create an uncomfortable and stressful situation for your driver as he/she is left to deal with an unsatisfied customer. In many cases, drivers are not allowed on the dock, so they may not even get the chance to contest the allegation. In other cases, your driver may be gone before word arrives that the load was rejected.
Read Post

Use Technology and Coaching to Help Change Driver Behavior

In today’s trucking environment, where high-dollar litigation has become the norm, driver managers are tasked with an ever-increasing burden to ensure drivers conduct themselves in a safe manner. This is quite challenging since drivers are out of sight most of the time, but technology is catching up to the trucking industry, and motor carriers should be happy about that. Sitting drivers down in front of safety videos is one of the least effective ways to change their behavior. For adults, it is best to show them their performance gaps (i.e., bad fuel economy, moving violations, etc.) and help them find solutions on their own. A proven way to do this is to combine technology and coaching.
Read Post

10 Road Test Tips for Hiring Truck Drivers

 
Read Post

Use Positive Spillover to Improve Safety Performance

Have you ever noticed how people are influenced by those around them? Think of a neighborhood where one homeowner works very hard to keep his/her yard perfectly manicured. When neighbors see this meticulous attention to detail, they tend to raise their games and follow suit by taking better care of their properties. Before you know it, the entire neighborhood looks gorgeous and becomes a center of pride for everyone. One homeowner’s efforts had a positive spillover effect on his/her neighbors. In a service-oriented industry like transportation, think of how a top performer can improve customer service by bringing out the best in others. For example, one of the benefits of a small-sized trucking company is its sense of family. This closeness comes from ownership/management’s ability to have daily contact with all employees to the point where managers know the names of employees, their spouses, and children. Actively engaging employees to this degree, sharing an enthusiasm for the company, and most importantly, helping employees see they are valuable contributors to the company’s success can have a positive spillover effect. By taking pride in themselves and the company, employees become better advocates for the company’s products and services and ultimately strive to provide better customer service. From a safety standpoint, consider how management’s commitment to safety can create positive spillover and improve employee safety performance. When management leads by example and establishes high expectations, employees will be more apt to emulate this behavior and be more inclined to participate in organized safety activities. With improved safety performance, the organization will benefit in the following ways: • Fewer losses • Increased productivity • Improved morale • Lower turnover • Better communication • Lower workers’ compensation insurance costs                                                                                    • Reduced medical expenses • Decreased roadside violations • Increased customer service Improving safety performance through positive spillover is relatively inexpensive. It may cost nothing at all and require only minor operational adjustments. For example, selecting a safety-minded high-performer to conduct road tests or to mentor new drivers can have a positive spillover effect. Not only do new hires learn immediately what the company expects relative to safety performance, but also the personal interaction with someone exhibiting these characteristics creates a positive and lasting impression. Conversely, toxic employees are experts in creating negative spillover. Do not allow these personality types to monopolize discussions during safety meetings. Instead, intentionally involve top performers in the discussion from the start, and encourage new employees to participate so they feel their views are valid and a welcome contribution. CALL TO ACTION Identify safety-minded high-performers and keep them engaged by involving them in special projects. Recognize high-performers for their contributions to safety in group settings with their peers. Establish a driver mentoring program where top performers can influence new hires. Select a top-performing, safety-conscious driver to conduct road test evaluations.   Note: These lists are not intended to be all-inclusive. The information in this article is provided as a courtesy of Great West Casualty Company and is part of the Value-Driven® Company program. Value-Driven Company was created to help educate and inform insureds so they can make better decisions, build a culture that values safety, and manage risk more effectively. To see what additional resources Great West Casualty Company can provide for its insureds, please contact your safety representative, or click below to find an agent.  © Great West Casualty Company 2019. The material in this publication is the property of Great West Casualty Company unless otherwise noted and may not be reproduced without its written consent by any person other than a current insured of Great West Casualty Company for business purposes. Insured should attribute use as follows: “© Great West Casualty Company 2019. Used with permission by Great West Casualty Company.” This material is intended to be a broad overview of the subject matter and is provided for informational purposes only. Great West Casualty Company does not provide legal advice to its insureds, nor does it advise insureds on employment-related issues. Therefore, the subject matter is not intended to serve as legal or employment advice for any issue(s) that may arise in the operations of its insureds. Legal advice should always be sought from the insured’s legal counsel. Great West Casualty Company shall have neither liability nor responsibility to any person or entity with respect to any loss, action, or inaction alleged to be caused directly or indirectly as a result of the information contained herein.
Read Post

Ask the Safety Rep: The Difference between an AOBRD and an ELD?

Read Post

The Essential 7 Work Practices

Truck drivers, mechanics, and office workers were asked to identify the skills they felt were most effective in preventing workplace injuries. They agreed on the Essential 7 Work Practices. Read the information below and ask yourself how you can improve your work habits to protect yourself from injury.
Read Post