Great West Casualty Company Blog

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Entries related to: cargo-claims

Ask the PDC Adjuster

Why is on-time reporting of physical damage claims important? On-time reporting of physical damage claims allows Great West Casualty Company to begin the investigative process while all of the details are still fresh in the minds of those involved. Prompt claim reporting is important for several reasons, including downtime and claim severity. If the Property Damage Cargo (PDC) Adjuster can respond in the first 24 hours, he or she can take steps immediately to minimize the insured's downtime, assist with towing, control costs, and get the equipment back on the road more quickly.
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Cargo: Don't Break the Seal

One of the most frustrating cargo claims for any motor carrier is the rejection of an entire shipment of product because the trailer arrived without the seal or with a broken seal. Most of the time, the cargo itself is in pristine condition—still in its packaging, shrink-wrapped, and palletized. Furthermore, the trailer is loaded in such a way that no one is able to reach beyond the rear pallets. Many times, the cargo is not even touched. Still, the shipper or consignee insists that the entire load must be rejected or destroyed. They may allege a chain of custody issue, a safety issue, or their own internal policy. With the Sanitary Transportation of Human and Animal Food (STHAF) regulations drafted by the Food and Drug Administration (FDA), claimants may now allege it is a “food safety violation under the new regulations,” or say “we cannot accept it under the new food transportation regulations.”
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