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What to Do If a Load Is Rejected

A load can be rightfully rejected for several reasons, such as the goods were not delivered at the agreed-upon time or shifted in transit and were damaged. When a load is wrongfully rejected by the consignee, such as rejecting the load due to alleged temperature abuse, missing seals, etc., this can create an uncomfortable and stressful situation for your driver as he/she is left to deal with an unsatisfied customer. In many cases, drivers are not allowed on the dock, so they may not even get the chance to contest the allegation. In other cases, your driver may be gone before word arrives that the load was rejected.
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Protect Yourself from Thefts and Hijackings

Cargo theft and hijackings are a real danger to drivers. When out on the road, there are safety and security techniques that can help deter would-be hijackers and protect you from harm. Remember, if you see something, say something. Notify your employer, the shipper/receiver, or local authorities if anything looks out of the ordinary. Read the information below, and determine how you can help prevent cargo theft and protect yourself from would-be thieves.
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Mirror Use: A Key to Safe Driving

Mirrors are an essential piece of safety equipment. A skilled driver knows how to use mirrors to help manage the space around the truck and avoid crashes while changing lanes, backing, turning, and during startups. Are there actions you can take to improve your driving skills and reduce the risk of a crash by using your truck’s mirrors more effectively? Read the information below. 
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Technology and Coaching: A Proven Combination to Change Driver Behavior

In today’s trucking environment, where high-dollar litigation has become the norm, driver managers are tasked with an ever-increasing burden to ensure drivers conduct themselves in a safe manner. This is quite challenging since drivers are out of sight most of the time, but technology is catching up to the trucking industry, and motor carriers should be happy about that. Sitting drivers down in front of safety videos is one of the least effective ways to change their behavior. For adults, it is best to show them their performance gaps (i.e., bad fuel economy, moving violations, etc.) and help them find solutions on their own. A proven way to do this is to combine technology and coaching.
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Talent Metrics Every Motor Carrier Should Track

Motor carriers use the word talent to refer to employees, but this reference can include all employees or a select group (i.e., high performers), depending on who you’re talking to. One thing carriers can agree on is that mismanaging talent can have the same negative impact on the company’s bottom line as a crash or injury can have. For this reason, trucking companies should be managing their talent the way they manage their risks: using metrics and key performance indicators (KPIs). To gauge how well the company is managing its workers, an employer can use these talent metrics to measure its performance.
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Avoiding the Right Turn Squeeze

A right-turn squeeze crash can occur when a truck driver swings out into the left lane to make more room for a sharp, right-hand turn. In doing so, the truck driver leaves too much space between the truck and the curb. A driver behind the truck can mistake this maneuver as the truck changing lanes, and accelerate into the open lane even if the truck’s turn signal is flashing. As soon as the truck makes its sharp, right-hand turn, the trailing vehicle gets squeezed under the trailer or impacts the side of the truck. This type of crash can be prevented if truck drivers are able to recognize the hazards that increase the risk of a crash and take defensive measures to prevent it from happening. Read the information below and ask yourself if there are actions you can take to improve your driving skills and reduce the risk of a right-turn squeeze crash.
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Tips for Flatbed Trailer Safety

Flatbed trailers pose a significant number of hazards to drivers, and those hazards can lead to serious injuries and fatalities. Read the information below about flatbed trailer safety and the recommended injury prevention techniques, and then ask yourself how you can better protect yourself from harm.
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Fatigue, slick roads, sun glare among fall road hazards

The start of school is here, and so are the seasonal hazards that increase the risk of truck crashes. Dispatchers, driver managers, and safety personnel should be communicating these hazards to drivers regularly during the fall months. Please take time to review the list of hazards below, and complete the “Call to Action” items to help reduce the risk of crashes.
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Ask The Risk Manager

WHAT CAN I DO TO PROTECT MY COMPANY FROM IDENTITY THEFT? Great question! This issue recently came up when a motor carrier was contacted by a third-party administrator (TPA) who was requesting unlimited access to the motor carrier’s intranet so it could file, process, and handle claims. Specifically, the TPA requested the motor carrier’s website login and password information to obtain information and documentation for a claim. This raised a red flag with the motor carrier, rightfully so. Before granting access to sensitive company data or agreeing to do business with anyone, you need to take steps to protect your identity from cyber criminals and other thieves to ensure the brokers, carriers, shippers, and receivers you do business with are legitimate. There are many ways criminals can steal a person’s or company’s identity. Below are common theft methods and ideas to help defend your company from identity theft.
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Test Time: Top 10 Road Test Tips

 
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