Great West Casualty Company Blog

With driver turnover being an issue for most motor carriers, coupled with the lack of new talent entering the industry, screening applicants remains critical to a motor carrier’s long-term success. Grossly mistaken are those companies clinging to the old-school mentality that simply filling an empty seat with a warm body will solve their driver shortage problem. In reality, motor carriers are likely contributing to their revolving door dilemma by hiring drivers who are prone to job hopping, have a history of risky behaviors (i.e., crashes and injuries), or simply do not mesh with their company culture.

One of the most important responsibilities a motor carrier has is to hire qualified drivers. This critical task, if conducted haphazardly or not performed at all, could have a negative ripple effect across the company and affect productivity, downtime, morale, expenses, and profitability. Due diligence should be given to screening applicants and conducting required background checks, but, arguably, the most reliable method to gauge a driver’s abilities and safety attitude is with a comprehensive road test.

The trucking industry focuses a great deal of attention on preventing large truck crashes and workplace injuries, but what about preventable turnover? The shortage of drivers entering the occupation and the fact that an aging workforce is leaving are problems motor carriers must contend with. However, these staffing issues are not to be confused with the causes of driver turnover. Turnover occurs when an employee driver or contractor leaves the company voluntarily or is forced to leave. According to HR Drive, “75% of the causes of employee turnover are preventable.”¹  Whatever the reason for the turnover, there’s a good chance it could have been prevented.

Are Written Job Descriptions Really Necessary? Yes, written job descriptions are essential to managing your workers’ compensation costs. Workers’ compensation is a “no-fault” system designed to compensate employees for job-related injuries without regard to fault. That makes hiring employees who are physically capable of performing the essential functions of a job so important, hence the need for written job descriptions. The job description details the essential functions and physical requirements of each job. Successful motor carriers often contract with a local occupational therapist to conduct a job analysis and define the physical requirements. The physical requirements should be attached to the application for employment. The application should ask if the applicant can meet these requirements and state that a conditional offer of employment, if extended, will be subject to the applicant's passing an expanded physical performed by a company-specified doctor.

Why is on-time reporting of physical damage claims important? On-time reporting of physical damage claims allows Great West Casualty Company to begin the investigative process while all of the details are still fresh in the minds of those involved. Prompt claim reporting is important for several reasons, including downtime and claim severity. If the Property Damage Cargo (PDC) Adjuster can respond in the first 24 hours, he or she can take steps immediately to minimize the insured's downtime, assist with towing, control costs, and get the equipment back on the road more quickly.

  Giving a road test to an applicant seeking employment can be one of the best ways to determine whether the individual will be a safe hire. When conducting a road test, you can spot poor driving habits that may translate into serious crashes if the behaviors are not corrected.