Great West Casualty Company Blog

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Entries related to: company-culture

Ask the Underwriter: How Driver Quality Affects Underwriting

  Great West Casualty Company’s underwriting guidelines are developed using data from industry studies and evaluating the MVRs of drivers involved in claims. American Transportation Research Institute, for example, conducted a study that found a reckless driving violation increases a driver’s crash risk by 325%. An improper turn increases crash risk by 105% and excessive speeding increases crash risk by 56%. Factors such as these, as well as years of experience and crash history, can all impact an Underwriter’s decision to insure a particular driver.
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Going from Moment to Momentum

How does a company go from that “Ah-ha!” moment where they are all jazzed up about a new idea that will revolutionize the company to actually making it happen? This conundrum is common in the realm of safety especially when a company realizes what it needs to do, like instilling a culture that values safety, but then does not know how to achieve it. Those “Ah-ha!” moments can be fleeting if one does not act swiftly and purposely to build momentum and make their idea a reality.
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Professionalism

"Earned. Never given." is a phrase used by the Marine Corps to describe the golden eagle, anchor, and globe emblem presented to all graduates of basic military training.
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Driver Safety Meetings: To Conduct or Not To Conduct

There are many motor carriers that are either unable or unwilling to bring their drivers together for collective, formal safety meet-ings. Reasons for this include; operational tempo (24/7 customer service requirements), a geographically diverse or remotely do-miciled driver force, and use of all independent contractor drivers.
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Tips to Bolster the Level of Customer Service

How does a company maintain a position of excellence within their chosen marketplace? This is the question that has led to scores of courses, books, and, lectures. Satisfying a product or service need is the universal foundation of any business operation. In addition to fulfilling the product/service need, marketplace impression will always be shaped by the level of customer service provided.
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