Great West Casualty Company Blog

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Entries related to: company-culture

Going from Moment to Momentum

How does a company go from that “Ah-ha!” moment where they are all jazzed up about a new idea that will revolutionize the company to actually making it happen? This conundrum is common in the realm of safety especially when a company realizes what it needs to do, like instilling a culture that values safety, but then does not know how to achieve it. Those “Ah-ha!” moments can be fleeting if one does not act swiftly and purposely to build momentum and make their idea a reality.
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Professionalism

"Earned. Never given." is a phrase used by the Marine Corps to describe the golden eagle, anchor, and globe emblem presented to all graduates of basic military training.
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Driver Safety Meetings: To Conduct or Not To Conduct

There are many motor carriers that are either unable or unwilling to bring their drivers together for collective, formal safety meet-ings. Reasons for this include; operational tempo (24/7 customer service requirements), a geographically diverse or remotely do-miciled driver force, and use of all independent contractor drivers.
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Tips to Bolster the Level of Customer Service

How does a company maintain a position of excellence within their chosen marketplace? This is the question that has led to scores of courses, books, and, lectures. Satisfying a product or service need is the universal foundation of any business operation. In addition to fulfilling the product/service need, marketplace impression will always be shaped by the level of customer service provided.
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