Mar 17, 2022 8:00:00 AM
One of the most frustrating situations in life is not being heard by others. Conversely, when others feel they are not being heard by you, it can be equally frustrating for them. Poor listening skills affect communication, and this may lead to costly mistakes, including workplace injuries. One way to improve communication is to practice active listening, defined as the act of deliberately hearing and comprehending the meaning of words spoken by another person in a conversation or speech. It usually involves indications of attentiveness, such as giving feedback in the form of paraphrasing what has been said by the other party to confirm understanding. Read the information below and ask yourself how you can improve your active-listening skills.