Ask The Liability Adjuster: Do onboard cameras impact claims?

Vehicle dvr on glass of car in rain

Great question! The Claims Department at Great West Casualty Company has seen an increase in the number of onboard video cameras used by insureds over the past few years, and that is a good thing. While the majority of devices in use are outward-facing cameras, the use of inward-facing cameras is on the rise, as well.

Overall, onboard cameras have had a positive impact on Great West’s ability to defend liability claims when video evidence of an accident exists. Video can support an insured driver’s version of events, exonerating the driver in both the liability claim and potential tickets issued by law enforcement. Video can even be beneficial in pursuing the at-fault party for damages to an insured's tractor or trailer.

Even in cases in which the insured’s driver is shown to be at fault, video evidence is still valuable. The video gives a claims adjuster quicker access to the facts surrounding the incident so he or she can act promptly to resolve any injury or property damage claims without prolonged and costly litigation. In the case of a workers’ compensation claim, video footage can also capture a driver’s range of motion, which can be helpful in determining the validity of the claim.

Onboard cameras have also proven invaluable against claims of negligence. Investing in onboard cameras is one way for a motor carrier to demonstrate its commitment to safety, especially if the captured video footage is used to correct driver performance issues, such as tailgating, talking or texting while driving, and driving while fatigued. Motor carriers can review this footage with drivers and take corrective action, like requiring additional training or taking disciplinary actions. Motor carriers can go even further by incorporating data from telematics sensors, engine control modules, and other systems with the raw footage to evaluate a driver’s overall performance.

The return-on-investment has proven favorable and driven operational changes by our insureds. In one case, an insured was reviewing its liability claims and had several open for over one year due to disputed facts about what happened. After the review, the insured decided to start putting cameras in the trucks to have video evidence in the event of future losses. The insured reported that this change has helped reduce at-fault losses because drivers are more aware of their actions and realize onboard cameras substantiate their claims of safe driving.

Call to Action

  • Conduct a return-on-investment analysis to determine the cost-benefit of installing onboard cameras on all tractors.

  • Research various onboard camera brands and determine the best device to support the company’s operations and risk management strategy.

  • If implemented, develop a policy regarding the company’s use of onboard cameras and driver performance expectations.

  • If implemented, create a training program that incorporates onboard video footage to improve driver performance.


Note: These lists are not intended to be all-inclusive.


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The information in this article is provided as a courtesy of Great West Casualty Company and is part of the Value-Driven® Company program. Value-Driven Company was created to help educate and inform insureds so they can make better decisions, build a culture that values safety, and manage risk more effectively. To see what additional resources Great West Casualty Company can provide for its insureds, please contact your safety representative, or click below to find an agent. 

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© Great West Casualty Company 2019. The material in this publication is the property of Great West Casualty Company unless otherwise noted and may not be reproduced without its written consent by any person other than a current insured of Great West Casualty Company for business purposes. Insured should attribute use as follows: “© Great West Casualty Company 2019. Used with permission by Great West Casualty Company.”

This material is intended to be a broad overview of the subject matter and is provided for informational purposes only. Great West Casualty Company does not provide legal advice to its insureds, nor does it advise insureds on employment-related issues. Therefore, the subject matter is not intended to serve as legal or employment advice for any issue(s) that may arise in the operations of its insureds. Legal advice should always be sought from the insured’s legal counsel. Great West Casualty Company shall have neither liability nor responsibility to any person or entity with respect to any loss, action, or inaction alleged to be caused directly or indirectly as a result of the information contained herein.